Customer feedback

The Environment and Planning Directorate is committed to customer service. We value your feedback and would like to know if you are happy with the service you have received. If you are not satisfied with our customer service, products or an aspect of the way we conduct our business, we want you to tell us, so that we can do something about it.


Our general complaints handling policy provides information on how complaints can be lodged and the processes involved with investigations and responses.


Privacy Notice: All personal information received will be regulated by the Privacy ACT 1988. Personal information submitted on this form will be treated with confidentiality and used only to enable us to correspond with you.

The ACT Government is committed to improving the accessibility of web content. To provide feedback or request an accessible version of a document please contact us or phone 13 22 81.