Contact us


Use the Land, Planning and Building enquiries form to submit requests, questions, comments and suggestions.


Environment, Planning and Land Services

Phone the Customer Service Centre on 02 6207 1923 - 8:30am to 4:30pm Monday to Friday (excluding public holidays).

Access Canberra

Any other ACT Government enquiries can be directed to Access Canberra Contact Centre on 13 22 81.

ACT Government Directory

To locate any other ACT Government directorate or agency please visit the ACT Government Directory.

Locations and opening hours

Find service centre locations and opening hours.

Postal address

Environment, Planning and Sustainable Development Directorate
GPO Box 158
Canberra City ACT 2601

Development application (DA) contacts

Gateway team

The Gateway Team is the first point of contact for all enquiries relating to ACT planning matters and the DA process.

The team also manages pre-application meetings, completeness checks for DAs, and exemption declaration applications.

Online: Land, Planning and Building enquiries form
Phone: 02 6205 2888
In person: 480 Northbourne Ave, Dickson, between 8:30am to 4:30pm Monday to Friday (excluding public holidays).

Leasing team

The Leasing Team is responsible for administering the DA side of leasing in the ACT.

This includes enquiries relating to varying a Crown lease, assessing and determining DAs for varying a Crown lease and for the leasing process after a DA has been approved, known as the post approval leasing process.

Online: Land, Planning and Building enquiries form
Phone: 02 6207 5403
In person: 480 Northbourne Ave, Dickson, between 8:30am to 4:30pm Monday to Friday (excluding public holidays).

Construction, development and Crown lease complaints

Access Canberra is responsible for assessing and investigating complaints about breaches of the Planning and Development Act 2007, Construction Occupations (Licensing) Act 2004 and associated operational acts including the Building Act 2004. Visit the Build, buy or renovate website for information on lodging complaints and resolving disputes.

Consultation and participation

We engage with the ACT community in many ways, not only to meet statutory requirements but because we seek to ensure strategic planning and policy development recognises and responds to the views, concerns and aspirations of the broader community.

Visit Talk with us for more information of the ways we keep you informed.

Media Centre

Environment, Planning and Sustainable Development Directorate media releases

Media contact: 0401 766 218

Freedom of Information

Our Directorate operates in compliance with the principles of the Freedom of Information Act 2016.

More information is available on the Access to Government Information page.

Website feedback

Please direct any enquiries about this website to

Find out more about accessibility and privacy.

Translating and interpreting services

National Interpreter Symbol If you are deaf, or have a speech or hearing impairment, and need the teletypewriter service, please phone 13 36 77 and ask for 13 22 81.

For speak and listen users, please phone 1300 555 727 and ask for 13 22 81 For more information on this service visit

Non-English speaker?

If English is not your first language and you require a translating and interpreting service, please phone 13 14 50 and ask for 13 22 81.

Arabic: 13 14 50 :إذا  كنت  بحاجة  إلى  مترجم  إتصل  بالرقم

Chinese: 如果您需要翻譯,請致電: 13 14 50

Croatian: Ako trebate tumača, nazovite: 13 14 50

English: If you need a translator, call 13 14 50

Greek: Αν χρειάζεστε διερμηνέα, τηλεφωνήστε: 13 14 50

Italian: Se hai bisogno di un interprete, chiamate: 13 14 50

Maltese: Jekk għandek bżonn ta 'interpretu, sejħa: 13 14 50

Persian: اگر شما لازم است, فراخوان 450 131

Polish: Jeśli potrzebujesz tłumacza, zadzwoń: 13 14 50

Portuguese: Se você precisar de um intérprete, ligue para: 13 14 50

Serbian: Ако треба тумача, назовите: 13 14 50

Spanish: Si usted necesita un intérprete, llame al: 13 14 50

Turkish: Eğer bir tercümana ihtiyacınız Arama: 13 14 50

Vietnamese: Nếu bạn cần một thông dịch viên, xin gọi: 13 14 50