Planning system hotline

A dedicated hotline is available to answer your questions about the new planning system.

Email
Phone

General enquiries

Online

Use the Land, Planning and Building enquiries form to submit requests, questions, comments and suggestions.

Phone

Environment, Planning and Land Services

Phone the Customer Service Centre on 02 6207 1923 - 8:30am to 4:30pm Monday to Friday (excluding public holidays).

Access Canberra

Any other ACT Government enquiries can be directed to Access Canberra Contact Centre on 13 22 81.

ACT Government Directory

To locate any other ACT Government directorate or agency please visit the ACT Government Directory.

Development application (DA) contacts

Gateway team

The Gateway Team is the first point of contact for all enquiries relating to ACT planning matters and the DA process.

The team also manages pre-application meetings, completeness checks for DAs, and exemption declaration applications.

Online: Land, Planning and Building enquiries form
Phone: 02 6205 2888

Leasing team

The Leasing Team is responsible for administering the DA side of leasing in the ACT.

This includes enquiries relating to varying a Crown lease, assessing and determining DAs for varying a Crown lease and for the leasing process after a DA has been approved, known as the post approval leasing process.

Online: Land, Planning and Building enquiries form
Phone: 02 6205 2888

Other

Media Centre

Environment, Planning and Sustainable Development Directorate media releases are available online.

Media contact: 0401 766 218

Freedom of Information

Our Directorate operates in compliance with the principles of the Freedom of Information Act 2016.

More information is available on the Access to Government Information page.

Website feedback

Please submit any enquiries about this website online.

Submit online

Translating and interpreting services

National Interpreter Symbol

If you are deaf, or have a speech or hearing impairment, and need the teletypewriter service, please phone 13 36 77 and ask for 13 22 81.

For speak and listen users, please phone 1300 555 727 and ask for 13 22 81 For more information on this service visit www.accesshub.gov.au.

Languages other than English

To speak to someone in a language other than English please telephone the Telephone Interpreter Service (TIS) 131 450.

English

If you need an interpreter please call: 13 14 50

Mandarin (Simplified Chinese) / 简体中文

如果您需要翻译,请致电:13 14 50

Arabic / العربية

إذا كنت بحاجة إلى مترجم شفهي اتصل بالرقم: 50 14 13

Cantonese (Traditional Chinese) / 繁體中文

如果你需要傳譯員,請致電:13 14 50

Vietnamese / Tiếng Việt

Nếu bạn cần thông dịch viên, xin gọi: 13 14 50

Korean / 한국어

통역사가 필요할 경우 다음 번호로 전화하시기 바랍니다: 13 14 50

Spanish / Español

Si necesita un intérprete, llame al 13 14 50

Persian (Farsi) / فارسی

اگر به مترجم نیاز دارید، لطفاً به این شماره تلفن کنید: 50 14 13

Dari / دری

اگر به یک ترجمان شفاهی نیاز دارید لطفاً به شمارۀ 131450 زنگ بزنید.

Punjabi / ਪੰਜਾਬੀ

ਜੇਕਰ ਤੁਹਾਨੂੰ ਕਿਸੇ ਦੁਭਾਸ਼ੀਏ ਦੀ ਲੋੜ ਹੈ ਤਾਂ ਕਿਰਪਾ ਕਰਕੇ ਫੋਨ ਕਰੋ: 13 14 50

Tamil / தமிழ்

உங்களுக்கு மொழிபெயர்த்துரைப்பாளர் ஒருவர் தேவைப்பட்டால் 13 14 50 என்ற எண்ணை அழைக்கவும்

Greek / Ελληνικά

Αν χρειάζεστε διερμηνέα, τηλεφωνήστε: 13 14 50

Italian / Italiano

Se hai bisogno di un interprete, chiama: 13 14 50

Hazaragi /  هزاره گی

اگه ده ترجمان ضرورت ده رید، لطفاً ده شماره 50 14 13  تماس بگیرید.

Thai / ภาษาไทย

หากคุณต้องการล่าม กรุณาโทรไปที่ 13 14 50

Karen / ကညီကျိၥ်

ဖဲနမ့ၢ်လိၣ်ဘၣ်ပှၤကတိၤကျိးထံတၢ်တဂၤအခါ၀ံသးစူၤကိးဘၣ်-၁၃၁ ၄၅၀ တက့ၢ်.

Telephone and Interpreter Service 131 450 - Canberra and District - 24 hours a day, seven days a week