Support and education resources are available to help you understand the new planning system. Resources provide information about processes in the new planning system for specific development types. This includes including single dwelling, multi-unit residential, dual occupancy, subdivision and more.

Resources include fact sheets, step by step guides, frequently asked questions and process maps. You can access the full suite of support and education resources on the Resources page.

Hotline

Planning system hotline

A dedicated hotline is available to answer your questions about the new planning system.

Phone: 02 6205 0580

Email: NewPlanningSystem@act.gov.au

Training to help you understand the new planning system

Training was delivered from September – November 2023. These sessions were recorded and are now available to view below.

The second phase of live training was delivered from February - May 2024. These sessions provided a deeper dive into the system with practical examples, aiming for participants to feel more confident in navigating the new system.

Videos

Understanding the new planning system - introductory session

In this session, you will receive an introduction to the new planning system, including:

  • The new Planning Act 2023
  • District Strategies
  • Territory Plan
  • Design Guides
  • Technical specifications
  • Development Applications
  • Transitional arrangements
  • Where to get help

Welcome to the ACT's new planning system

Presented by Freya O'Brien, Executive Branch Manager from the Environment, Planning and Sustainable Development Directorate, this video provides a brief background and overview of the new planning system, the reason behind the change, and how ACT is moving forward.

Overview of the new development application process

Presented by Brad Maxwell, Senior Director from the Environment, Planning and Sustainable Development Directorate, this video provides a succinct overview of the development application process. For more in-depth training, refer to the Development Assessment Process training video.

Advanced breakout sessions

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